Shipping Policy

When purchasing digital game items from TTDGems, please ensure that the following steps are followed to ensure a smooth and hassle-free delivery process:

Entering Your Username

• Username Accuracy: At checkout, you will be prompted to enter your in game username. Please ensure that you enter your @username (not your display name), as this information is critical for delivering your items. Note: This cannot be reverted once entered, so double-check for accuracy.

Delivery Process

• Automatic Delivery: After your purchase is complete, your items will be automatically sent to your in-game mailbox. The delivery is instant, and you should see the items in your account shortly after purchase.
• Tutorial: For a step-by-step guide on how to claim your items, please visit our tutorial Tutorial – TTDGems

Troubleshooting

• Support: If you encounter any issues with receiving your items, please do not hesitate to open a live chat support ticket or contact us at support@TTDGems.store. Our support team is ready to assist you.

Unclaimed Items

• Automatic Refund: If your items remain unclaimed, an automatic refund will be issued to you according to our refund policy. Please refer to our Refund Policy for more details.